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Call Us - 01749 671709 - Lines Open 9.00am - 5.30pm Monday - Friday
customerservice@shoes.co.uk

FAQ's

Security

Shoes.co.uk is secured by an SSL certificate (Secure Socket Layer) which is independently provided by Thawte. The seal you see on the site is your assurance that any details you type in to the site are encrypted.

How do I order?

Simply click on the photo or description of the style you like. This will take you to the product page, you then select the size you would like to order, and click 'add to bag'

When you have finished your order click 'Checkout' and follow the instructions on the page. You will be asked to select you country and choose your shipping preference.  - On this page you can select Paypal Express or Amazon payments as well.

If you wish to pay by card then you can hit 'Checkout and Pay' this will take you to an adress section whch you need to fill in to proceed. You can also select a different delivery address on this page.

You will be sent a confirmation e-mail automatically on completion of the transaction.


How can I pay?

Payment Providers:

Credit and debit cards are processed by Sagepay so you can be assured that the information you provide is secure

We are currently setting up Paypal which also accepts credit and debit cards.

We will soon also accept Amazon Payments - you will just need your Amazon password to checkout quickly.


Can I pay by any other means?

We do not normally accept cheques or bank transfers but always try calling us first if you would like to suggest an alternative method.

When will you charge my card?

When you complete your order and submit, we will immediately contact your credit card company for authorisation. If this is given then your payment will be processed right away and you will receive an e-mail confirmation.

If your card is declined then we will either decline the transaction immediately or contact you for further information. It may be a simple mistake like typing your post code in incorrectly; it is always better to register first so that we have your details to hand in case of such a problem.

If your payment is not authorised and we cannot resolve the problem we will send a full refund.

Is payment secure?

Your payment is transacted using secure CPI technology which is transacted off site Shoes.co.uk do not store your card details; we also employ Secure Socket Layer technology (SSL) encryption. You can be confident that your details are encrypted and payment is secure.

Which currencies do you accept?

We only accept GBP (£)

Can I order by telephone?

We welcome telephone orders so please don't hesitate if you are unsure about putting your card details in. Shoes.co.uk is an internet only retailer; we do not have any shops. Ordering over the internet is now a safe way of shopping for goods and services. If you would like to order over the phone please call 01749 671709.

My size isn't showing!

We only show the sizes that are available, if a style has sold out in a particular size then it will be missing from the drop down size box.

Will you be getting my size back in?

We are always buying new products to keep the site as fresh as possible. Sometimes if we have a particular winner then we will buy more. You can always email and check at customerservice@shoes.co.uk.

Can I change my order?

 

Please email customer service if you are unsure or would like to change what you have ordered quoting your order number.

Sizing

The following standard size conversions are used on the site but many brands use a variety of conversion so please check the drop downs which appear under the colour on the product pages:

Women's


UK            3    4    5   6    7   8    9    10   11

Euro         36  37  38  39  40  41  42   43   44

Men's

UK            6    7   8     9    10  11  12

Euro         40  41  42   43   44  45  46

Who Owns Shoes.co.uk?


Shoes.co.uk is owned and operated by Shoon (Holdings) Ltd whose registered office address is:

Shoes.co.uk
Bath Road
Wells
BA5 3DG
Company Registration Number:
8050525

VAT Number: 134 3822 29

FAQ's