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Delivery Option	Orders under £25	Orders Over £25
UK - Parcelforce 48 hour delivery	£2.95	£Free
UK - Parcelforce 24 hour delivery (Order Pre- 1pm)	£7.90	£4.95
UK - Parcelforce Pre 9am	£13.90	£10.95
UK - Parcelforce Pre 10am	£11.90	£8.95
UK - Parcelforce Pre 12 noon	£10.90	£7.95
Channel Islands, IOM, Isles of Scilly	£12.90	£9.95
Ireland - Parcelforce 48 hour delivery	£14.45	£11.50
Belgium, Luxembourg and Netherlands	£12.95	£10.00
France, Germany, Denmark, Corsica, Monaco.	£14.95	£12.00
Azores, Balearic Islands, Italy, Madeira, Portugal, Sardinia, Sicily, Spain.	£22.95	£20.00
Rest of Europe inc Malta, Finland, Switzerland but excluding Greece, Norway and Turkey	£27.95	£25.00
Greece	£47.95	£45.00
Norway	£37.95	£35.00
Turkey	£32.95	£30.00

**Note** For Free shipping, should you wish to send back your shoes we used to deduct £3.50 from your payment. This was stopped from 7 May 2008.

You will be asked to specify your preferred method of delivery at the checkout stage. Note that the prices quoted above remain the same for multiple items to the same address. For example if you were to buy three pairs with 24 hr delivery then the price would still be £4.95.

Please note we cannot organise delivery on a Saturday.

Parcelforce will make every attempt to deliver your parcel on time which must be signed for. If they cannot achieve this then they will leave a card and the parcel will be taken to the local post office where you can collect it, by taking proof of your home address like a utility bill.

Orders received up to 1pm will be shipped out the same day, orders received after this time will be shipped out the next working day, (Not Saturday). Please be aware of this when choosing your delivery preference.

Returns/Cancellation:

Returns:

If you are not satisfied with your purchase then please email us at care@shoes.co.uk to let us know if you would like to exchange or return your order. You can do this up to 7 days from receipt, but you must follow the guidelines below:

1. The item must be packed in its original branded box with all branded promotional materials intact including tissue paper and labels.

2. The goods must be completely unworn.

3. Please ensure that you package the item securely so that it will arrive with us without sustaining any damage.

4. We recommend that you use a carrier which will insure the value of your package as it is your responsibility until it is received by our warehouse.

5. Please ensure you include a copy of your despatch note or order confirmation showing your order number so we can identify your return.

Please send returns to:

Shoes.co.uk

PO Box 113

Leigh

Lancashire

WN7 3WN

Cancellation:

Shoes.co.uk abides by the Distance Selling Regulations 2000 which gives you the right to cancel your order for a full refund. Order cancellations must be made in writing to care@shoes.co.uk quoting your order number, within 7 days.

 

Faulty Items:

If in the unlikely event your item is faulty, please contact our care department quoting your order number, name and the reason for the return and tells you if you would like a refund or replacement. Note you have 30 days from receipt of the item to return it to us.

Note: We do not issue credit notes.