Delivery and Returns
Postage Costs:
The following delivery options are available: We have reduced many of our European shipping costs so please take a look. Shipping tmes quoted are for order placed before 2pm on any given day.
|
UK
|
Delivery Time
|
Price
|
|
UK |
48 Hours - Standard |
FREE |
|
UK - £40 and Under |
48 Hours - Standard- As Above |
FREE |
|
UK |
Next Day - Premium |
£2.95 |
|
UK |
24 Hours Pre -12 Noon |
£7.95 |
|
UK |
24 Hours Pre - 10 am |
£8.95 |
|
UK |
24 Hours Pre - 9am |
£10.95 |
|
UK |
Saturday |
£4.75 |
| Ireland |
5-7 Days | FREE |
|
Channel Islands |
3-5 Days |
£6.00 |
|
Europe
|
Delivery Time (Working Days)
|
Price - up to 20kg
|
|
Belgium |
5-7
|
£5.00
|
|
France |
3-5
|
£5.00
|
|
Austria |
5-7
|
£9.00
|
|
Balearic Islands |
5-7
|
£12.00
|
|
Bulgaria |
7-8
|
£15.00
|
|
Cyprus |
8-10
|
£17.50
|
|
Turkey |
10-12
|
£17.50
|
|
Latvia |
7-8
|
£20.00
|
|
Rest Of Europe |
8-13 |
£17.50 |
|
World Wide Rates
|
Delivery Time (Working Days)
|
Price
|
| Australia |
7-10 Days | £10.00 |
| New Zealand | 7-10 Days | £15.00 |
|
|
9-12
|
£17.50
|
|
Canada |
8-10
|
£17.50
|
|
Israel |
9-13
|
£22.00
|
|
Japan |
8-9
|
£22.00
|
|
USA
|
7-10
|
£22.00
|
You will be asked to specify your preferred method of delivery at the checkout stage. Note that the prices quoted above remain the same for multiple items to the same address. For example if you were to buy three pairs with 24 hr delivery then the price would still be £2.95.
Please note Royal Mail often deliver on a Saturday but Guaranteed delivery on a Saturday is not free and will not apply to every brand - please see above.
Parcelforce will make every attempt to deliver your parcel on time which must be signed for. If they cannot achieve this then they will leave a card and the parcel will be taken to the local post office where you can collect it, by taking proof of your home address like a utility bill.
Orders received up to 2pm will be shipped out the same day, orders received after this time will be shipped out the next working day, (Not Saturday). Please be aware of this when choosing your delivery preference.
Tracking UK Orders:
You can track your Royal Mail delivery here: http://www.royalmail.co.uk
Exchanges/Returns:
We offer a free UK exchange service for any item bought - please download and print this form: Exchanges-Form.doc which also includes a freepost label to send the order back to us at your local post office! If you can download PDFs then please use this link Exchanges-FormPDF
*We offer a free 15 day returns service for upto 2 pairs from a single UK address. Note in order to get the free returns you must use our freepost label and send them back using the post office obtaining a receipt when you do.
If you return more than 2 pairs we will deduct £7.50 for each additional pair sent back. (Note: This is not a rule we wanted to impose but some customers had been buying 6-8 pairs of shoes and sending tham all back one at a time! which is just not fair on us!)
***For sale items we reserve the right to withhold £4.00 from your refund to allow for the returns postage and handling.
Please follow the guidelines below when sending items back to us:
1. Please make sure that you send back the item in the original branded box with all branded promotional materials intact including tissue paper and labels.
2. Any item returned without its swing tickets and labels will not be accepted for a refund or exchange. If shoes are returned without their branded box regrettably you will be deducted £15.00.
3. The goods must be completely unworn with no sign of wear whatsoever.
4. Please ensure that you package the item securely so that it will arrive with us without sustaining any damage.
5. Please use the above Exchange-Form which contains a Freepost label to qualify for free returns. You are welcome to send the item back using your own courier but we will not refund the postage.
6. Please ensure you include a copy of your despatch note or order confirmation showing your order number so we can identify your return.
7. We are happy to exchange the item size for free if you find they do not fit. However, we are unable to exchange for a different style. We will refund your exchange including postage as soon we receive the shoes back into our warehouse but you should place a new order for the different style - to secure it. We will pay for the carriage of shoes to us if you choose an exchange or place a replacement order - (See Exchange-Form above), if you are a UK customer. For EU and international orders we cannot offer free exchanges.
8. Please add your request for an exchange to the Exchange Form above.
9. If we receive your return after 15 days then we will issue you with a voucher for the current value of the goods. (Does not apply at Christmas) The voucher will be valid for six months and can be used to pay for any item on our site. Please note that we do not give 'change' for vouchers which must be used in full at the time of purchase. Returns will not be accepted after 28 days,
10. Please make sure you return any FREE GIFTS or TOYS with your return as we cannot accept returns that are not complete.
11. Returns for Sale items will be accepted but a postage/restocking charge of £4.00 will be deducted from your final remittance.
Foreign Returns:
Unfortunately we cannot offer a free returns service on any foreign orders. Please use the address below to return the shoes, ensuring all dispatch information is included as well as instructions of a refund or exchange.
Please send returns to:
Shoes.co.uk
PO Box 210
Albion Park Warrington Road
Warrington
WA3 9BQ
Cancellation:
Shoes.co.uk abides by the Distance Selling Regulations 2000 which gives you the right to cancel your order for a full refund. Order cancellations must be made in writing to care@shoes.co.uk within seven days of delivery, cancellations after this time cannot be accepted as the order will already have been processed and despatched..
Faulty Items:
If in the unlikely event your item is faulty, please use the Exchange-Form link above to download the return form and tell us if you would like a refund or replacement. Note you have 28 days from receipt of the item to return it to us. We will refund the full cost of your order including the outbound postage and the return postage in the event of a faulty pair.
Customs and Import Charges:
For any customs or import charges that arise when a parcel reaches a destination country must be paid for by the recipient of the parcel. We have no way of knowing what these charges may be as they vary from country to country.
